How Do I Pay?
You can place an order on our website and pay with PayPal. At this time, we do not accept checks or money orders.
Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. Rebithdoll is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Reborndollsshop charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges.
Once doll has shipped, tracking information will be sent.
When Will My Order Arrive
We make your reborn doll after you ordered to make sure every detail.
The painting time is about 2-5 days.
Then we will ship it. Once it has shipped, we will send you an email.
Notice：Shipping on part of countries and regions will be delayed due to the current situation of Coronavirus.
Why Did Not Receive A Confirmation Letter
It really happens that some customers cannot receive the confirmation letter. The undelivered mail returned to the sender for some unknown reason.
Email us with the email address or name when you order. We will get back to you as soon as possible.
30 Days Return Policy
The "Rebirthdoll" guarantees your 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.
Is My Online Order Secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before it are sent.
How Do I Care For My Doll?
We have a guide to assist you in caring for your doll.
Why Does My Doll Not Look Like The Pictures?
The dolls pictured on our website are made directly from the artist's sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.
If for any reason you are not happy with your doll, please email [email protected] so that we can resolve the issue.
Why Is My Doll Turning Black/Blue?
Your doll is made from luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing the, specially light skin tones to prevent this problem.
Can we make a reborn doll with the photo you provided?
We could do a reborn baby doll with the photo you provided. But it needs at least $500.Email us if you are still interested.
Does the reborn doll have movable parts?
The arms and legs of the reborn dolls can be moved up and down.
Can the baby take a bath?
Only the baby with a full silicone body could be immersed into the water and play with your lovely child.
Baby with cloth body could not be put into water